Helpdesk Services That Blend Seamlessly With Your MSP
Enhance your IT Helpdesk's support and scalability
Running an MSP can be time-consuming and exhausting, especially when you’re trying to grow your business and keep clients happy.
That’s why we’re here, with white labeled Helpdesk Services designed specifically to support Managed Service Providers like you. Our expert technicians integrate seamlessly alongside your team to unlock new capabilities for your MSP. We become your extended team, offering service-centric support, 24/7,36/5.
With SMMSP’s Helpdesk Services, you can rest easy knowing your customers are covered. From handling After-Hours emergencies to managing Daytime Overflow and providing round-the-clock 24×7 support, you can rely on our Helpdesk for comprehensive coverage of inbound and outbound support across phone calls, emails, chats, and monitoring alerts.
Here is some of what we provide:
REMOTE IT SUPPORT
SMMMSP will provide remote IT support to your locations 24/7.
ON-SITE SUPPORT
In the event a technical issue cannot be resolved remotely by our team, we offer on-site support.
ON-SITE SUPPORT
In the event a technical issue cannot be resolved remotely by our team, we offer on-site support.
THIRD PARTY VENDOR MANAGEMENT
We work directly with the other vendors that provide technology services to your organization.
THIRD PARTY VENDOR MANAGEMENT
We work directly with the other vendors that provide technology services to your organization.
CENTRALIZED TICKETING SYSTEM
SMMSP's IT Ticketing System helps prioritize and document technical issues reported to our 24/7/365 NOC.
CENTRALIZED TICKETING SYSTEM
SMMSP's IT Ticketing System helps prioritize and document technical issues reported to our 24/7/365 NOC.
SERVICE LEVEL AGREEMENTS (SLAs)
Support My MSP will work directly with each customer to customize Service Level Agreements that meet the expectation of the organization.
SERVICE LEVEL AGREEMENTS (SLAs)
Support My MSP will work directly with each customer to customize Service Level Agreements that meet the expectation of the organization.
WORKSTATION AND SERVER HEALTH CHECKS
The Support My MSP IT Services Agreement includes daily health checks for workstations and servers, ensuring resource adequacy and database security.
WORKSTATION AND SERVER HEALTH CHECKS
The Support My MSP IT Services Agreement includes daily health checks for workstations and servers, ensuring resource adequacy and database security.
DEDICATED ACCOUNT MANAGER
We will assign to you a dedicated Account Manager who will provide weekly status reports and schedule bi-weekly conference calls.
DEDICATED ACCOUNT MANAGER
We will assign to you a dedicated Account Manager who will provide weekly status reports and schedule bi-weekly conference calls.